For Patients
Care that sees the whole person, not a number
New York Pulmonary Care ACCESS Model is deeply focused on patient-centered care because a patient's emotional well-being, confidence, and healthcare needs can all affect health outcomes. Each person is treated as an individual and supported by a professional care team that helps guide the next step.
ACCESS care support
Device visibility, outreach, and clinician coordination between visits
Care Team
800-745-1444Office hours: Monday - Friday, 8:00 AM - 5:00 PM
ACCESS Model accepted applicant. Final participation remains subject to CMS requirements and Participation Agreement execution.
Why patients trust us
Support you can understand. Care you can trust. Help that does not disappear after the visit.
Many patients leave the doctor's office with instructions, devices, forms, and questions. New York Pulmonary Care ACCESS Model helps organize the follow-up so patients feel supported, caregivers understand the next step, and doctors can stay connected when appropriate.
You Are Not Left Alone
Patients often need help after they leave the doctor's office. We help with follow-up, reminders, questions, and support between visits.
Physician-Directed Support
Your care support is organized with clinician oversight. ACCESS support helps your care plan; it does not replace your regular doctors.
Technology Made Easier
If monitoring devices or program steps feel confusing, the care team helps you understand what to do and what happens next.
Clear Communication
We focus on plain language, follow-up ownership, and care-team communication so you are not guessing who to call or what is pending.
Your Rights Stay Protected
Participation is voluntary and does not take away Original Medicare benefits or your right to see any Medicare provider.
Transparent Care Steps
Enrollment status, missing information, device setup, outreach, and care updates are organized so the patient and care team understand the next step.
What You Receive
Remote monitoring when appropriate
Connected devices may help the care team monitor health information between visits.
Education
Plain-language information to help patients understand their condition and care steps.
Medication support
Medication review and support to help patients follow their care plan.
Nutrition guidance
Guidance to support eating habits related to the patient's care plan.
Activity coaching
Support with safe movement and activity goals when appropriate.
Clinician communication
Communication with the care team about program-related needs.
Why choose this support
Patient-centered care built around compassion, trust, and better outcomes.
New York Pulmonary Care ACCESS Model is focused on patient-centered care. We care deeply about each individual we support, including their medical progress, emotional well-being, comfort, confidence, and overall healthcare experience.
Clear Guidance
Plain-language help with enrollment, devices, reminders, and next steps so patients feel informed and confident.
Compassionate Human Support
A care team supports patients and caregivers with patience, respect, and genuine attention.
Connected to Care
Patients remain connected to their regular doctors, with coordination when appropriate and permitted.
Reliable Follow-Through
Care steps, outreach, and follow-up needs are organized so patients feel supported throughout the process.
How the Program Works
- 1
Submit a short request.
- 2
Receive a call from the care team.
- 3
Confirm eligibility and review services.
- 4
Begin care support if eligible.
Real examples from patient life
We help with the everyday problems that make care feel harder than it should.
Patients and caregivers should not have to guess what to do next. We help organize the practical steps and keep important follow-up visible to the care team.
I cannot connect my device
How we help
We help you understand setup steps, check what is not working, and document the issue so it can be followed through.
Transparent to your care team
Your care team can track device setup status, unresolved issues, and whether more help is needed.
My readings stopped sending
How we help
We look for missing information, contact you, and help get the status clear instead of letting the problem sit unnoticed.
Transparent to your care team
Your care team can see whether readings are active, missing, disconnected, or waiting on follow-up.
I do not understand the program
How we help
We explain the steps in plain language, review what participation means, and help you understand what happens before enrollment.
Transparent to your care team
Your enrollment, consent, education, and next-step status can be organized for the care team.
I missed a call or forgot a step
How we help
We follow up, remind you about missing items, and help keep the process moving so one missed step does not stop everything.
Transparent to your care team
Outreach attempts, patient contact status, and missing information are tracked for follow-up.
I have a health concern
How we help
ACCESS support is not emergency care. We follow documented instructions, direct urgent issues appropriately, and notify the right clinical contact when required.
Transparent to your care team
The concern, outreach, action taken, and follow-up status can be documented for the care team.
My family or caregiver needs clarity
How we help
When permitted, we help caregivers understand program steps, reminders, and what information is still needed.
Transparent to your care team
The care team can see who was contacted, what was discussed, and what still needs attention.
Transparency means you are not lost in the system.
Patient contact status, device setup, missing readings, education steps, enrollment status, consent status, unresolved concerns, and follow-up needs are organized so the patient, caregiver, and care team understand what has happened and what comes next.
Eligibility Review
Eligibility review includes Original Medicare status, a qualifying condition, voluntary participation, and service area. New York State and Florida, with eligibility confirmed during enrollment.
What Patients Should Know
This program supports your care. It does not replace emergency care or your regular doctors.
Cost-Sharing
Before enrollment, the care team will review beneficiary cost-sharing information. If ACCESS Outcome-Aligned Payment cost-sharing applies, the expected amount must be disclosed before enrollment.
Privacy
Information submitted through the website is used to contact you about enrollment and care support. Review the Privacy Policy and HIPAA Notice.
Medicare Rights
Participation does not replace Original Medicare benefits or your right to see any Medicare provider.
What ACCESS Does Not Do
ACCESS is not emergency care, not a guarantee of results, and not a Medicare Advantage program unless separately offered outside this CMS model.
This program is not for emergencies. If this is a medical emergency, call 911.